Good design is always a positive investment in your brand and business. In terms of seeing a return on your investment, the good news is that the power is in your hands! With awesome implementation, strategy, copywriting and marketing, the sky is the limit!

We are based in Hervey Bay, Australia (AEST/GMT+10) so may be contactable at different times to you. We can be reached via email Monday to Thursday between 8am and 2pm. To keep our creativity flowing, we only check our emails twice a day. If you haven’t received a response from us after two business days, please send us a message on Instagram. We find that email and the client portal are the easiest way to interpret design briefs and requirements. We also find zoom video calls to be an essential part of our communication process. Zoom calls are booked on Mondays and Tuesdays only, allowing the rest of the week for creativity and inspiration to play!

Yes, with our VIP package you can enjoy the privilege of bypassing queues and experiencing swift turnaround times, ensuring your projects take the express route to brilliance. Enquire today to learn more!

That's great to hear! Please ask them directly to Sarah at hello@eclectiquepalette.com.au

As a small business that prides itself on quality, we can only accept a limited number of projects at a time. This may mean there could be a waiting period before we can begin your project. If this is the case, you will be advised of our next available spot in our discovery chat. Your project will be booked into our calendar upon receipt of deposit, client agreement, design brief and any additional content requested. If you have a specific deadline, please get in touch so we can chat about your requirements.

Due to the digital and creative nature of our services, we do not offer refunds. All design projects and sales are final due to the customised nature of downloadable files and your permanent access to them once delivered.

All invoices under $1000 are expected to be paid in full upfront prior to commencement of any work. All invoices over $1001 require a 50% non-refundable retainer payment upfront prior to the commencement of any work. Invoices that include two or more packages, require a secondary payment of 50% of balance owing upon completion of the first package. All invoices must be paid in full and finalised prior to the delivery of any files, transfer of site ownership, or the ordering of any printed collateral. Due to the digital and creative nature of our services, we do not offer refunds. All design projects and sales are final due to the customised nature of downloadable files and your permanent access to them once delivered. Payments can be made via bank transfer only.

Short answer - Yes. Our services do not cover any additional costs that may arise for your project. The extent of such additional costs will vary depending on your project requirements. Additional costs to consider, but not limited to: GST, printing, copywriting, font licenses, stock images, additional work requests outside of the original design brief/scope, additional revisions, and third-party subscriptions. Potential third-party subscriptions, but not limited to: Wix, Adobe Express, Canva, Instagram verification, Squarespace Domains, Google Workspace, Flodesk, domain and email hosting.

Final files provided may or may not include: AI, EPS, PDF, SVG, PNG and JPG formats. Note: AI, EPS and SVG files are not provided for Graphic Design or Web Design projects - these are only included with Brand Design projects.

Font files and licensing rights are not included with any project due to copyright laws. We will provide you with the links to purchase/download. Some fonts selected may incur fees. Note: The lettering used in your logo will not a downloadable font as it will be uniquely customised to suit.

All final files of your logos will not be fully editable as the logo lettering is outlined then customised to suit.

While a logo is an important component of your brand, you will always need so much more - think colour palette, logo variations to fit different spaces and backgrounds, typography, icons, layouts, etc. A full brand identity includes these elements and more. All of these work together to create a cohesive and memorable visual representation of your brand. These elements help convey your brand's personality, values, and unique characteristics, making it stand out in a crowded market. By investing in a full brand identity, you are not only creating a strong visual identity but also ensuring consistency and cohesiveness across all your marketing materials, leading to a more impactful and memorable brand presence. We believe that creating a complete brand identity is essential to effectively communicate your brand's story and connect with your target audience in a meaningful way.

Brand strategy & design are key investments in your business. Without a well-thought-out, intentional and aligned brand you will struggle to connect with your ideal tribe. Our branding solutions are comprehensive and tailored to each client's unique needs. We understand that branding is essential for your business's success, as it creates a strong and cohesive identity that sets you apart from competitors. This is why our brand packages include in-depth research into your industry, developing various custom visual elements, and creating a brand strategy that resonates with your target audience. We also invest in quality training and resources to ensure our branding solutions and deliverables are of the highest standard. This dedication to excellence and attention to detail ensures that your investment in branding yields long-term value for your business.

Two rounds of revisions are included unless stated otherwise. Additional revisions do incur fees.

LET'S CHAT Let’s get to know each other and make sure we're a great fit! We want to learn all about your business and talk about your initial ideas. We’ll chat about our process and provide a quote. ONBOARDING & LEAD TIMES Once the quote has been accepted, the initial payment has been made, and the paperwork is signed, your project will be scheduled into our calendar. Our lead times are around 2-4wks. CREATIVE DIRECTION & MOODBOARDS Before the project starts, you will be prompted to complete client homework then book your first in-depth meeting. With this information we will create a strategic presentation for you that represents the creative direction(s) for your project. This sets the stage for the project! DESIGN, PRESENTATION & REFINEMENTS The most exciting step of all, design time! Sit back, relax and wait for your package presentation to arrive. Your quality feedback ensures we hit the mark smoothly and efficiently! COLLATERAL & ADDITIONAL REQUESTS Once the branding has been approved, any additional design collateral (ie website, graphic design) or requests can now commence. APPROVALS & DELIVERABLES Once we’ve finalised your project inclusions, we’ll put together high-resolution files and transfer them to you to start using! Get ready to reveal your new and improved branding to the world! FUTURE PROJECTS Stay connected via the Collab Portal to lodge any new requests for projects as needed! Consider us your remote go-to Designer Bestie!

I would encourage you to enquire when you have the time to devote to the project, as it can be quite involved on both ends with questionnaires, direction brief, feedback, etc.

We believe in quality over quantity. That's why we use the 'one concept method', presenting you with one comprehensive and meticulously crafted concept. This approach allows us to dedicate our full attention to understanding your business and delivering a solution that encapsulates your brand identity without overwhelming you with multiple options.

We understand that design is subjective, and we value open and clear communication with our clients. Our goal is to create designs that not only appeal to you but, also effectively resonate with your audience, so your feedback is incredibly valuable in achieving this. If we feel your feedback doesn’t align with your target audience or design brief, we will let you know, and brainstorm together to ensure that the final design meets your needs and objectives. Your satisfaction is our top priority, and we are committed to working with you to create a design that you love.

Absolutely! Obviously, this will incur additional costs which will be discussed before commencing. 

A branding guidelines document is a comprehensive and detailed reference that outlines the visual and verbal elements of a business's brand identity. The branding guidelines document includes information about our logo usage, colour palette, typography, and tone of voice. It also guides how to apply these elements across various marketing materials, both digitally and in print. Having a branding guidelines document in place is essential for maintaining consistency and continuity in your brand's messaging and visual representation. It serves as a valuable resource for you, your employees, and any third-party vendors or agencies you work with, ensuring that everyone accurately and effectively represents your brand. By following the guidelines outlined in the document, you can reinforce the integrity of your brand identity, build brand recognition, and establish a strong and cohesive brand presence in the market.

Yes, this is also possible, provided it is not a key element for your visual identity ie. colours, typography.

Each semi-custom bundle will only be sold a maximum of five times. With the option to buy exclusive rights upon checkout only, if the design has not been previously purchased.

The semi-custom bundle will be customised for your business with your chosen colour palette and biz name. However, the overall design is not exclusive to you unless you also purchase an exclusive rights license upon checkout. This is only available to designs that have not previously been purchased. Please email Sarah at hello@eclectiquepalette.com.au prior to purchasing to confirm this availability.

Depending on your package inclusions, we are available for one/two weeks after your site goes live to catch any bugs, complete the final tweaks to the site, plus answer any questions that might pop up. This timeframe also includes one-on-one training to help you understand the back and front ends of your new website. After that, we are available on an as-needed basis, billed hourly.

We've been building websites on Wix for four years now. The seamless drag-and-drop technology makes Wix sites user-friendly which is great for small business owners, as they can make updates and apply small changes without needing to hire a designer every time!

Website creation requires so much more than just a logo! Let's assess where your branding is at first to ensure you have all the necessary elements available to create an outstanding website that is authentically aligned with your brand. Note: We do prefer that our clients start their branding journey with us (although not necessary), to ensure every element is backed by strategy and research, helping you achieve the desired results out of your investment.

This largely depends on the size of the project and the extent of work required. We are happy to help make minor changes and basic updates to a site you've created. If your project requires extensive revisions, we are likely to recommend a rebuild to ensure your site; - Is built with the most up to date version of Wix Editor/Studio, and - Has completed all necessary actions, connections, content and final tasks

We've found that it typically takes at between 3-8 weeks to get a new website up and running. This is all dependent upon how prepared you are and the complexity of your site.

Technically, no. Ideally, yes! We strongly recommend that our clients consider having a professional photoshoot shortly after the branding process. High-quality images of yourself as the face of the brand is so important when it comes to humanising your brand; it showcases your unique personality and brings your brand to life! Even if you are not a personal brand/face of your brand, such as if you have a team or prefer not to be the core focus, you will probably still want to do a shoot of your team, or you can focus on 'lifestyle' or 'behind the scenes' images such as hands, props etc that convey the mood and feel of your brand. We recommend completing this 'after' the branding process and before the website build, so you can incorporate your new brand colours and printed collateral within the shoot, reinforcing your brand recognition and consistency with your target audience. If you are not in a spot to host a complete photoshoot, start out with a headshot of yourself! If local to Hervey Bay, we highly recommend Holl Harley!

These are the things I'll need from you before starting your website project to ensure your project stays within budget and on time. If you do not have any of the below please reach out! Some of these are items I may be able to assist with. ESTABLISHED BUSINESS: You legally own your business name (ASIC registered), have an Australian business bank account, and have set up payment merchant accounts such as Paypal, Stripe, Square, and/or AfterPay, etc. COMPUTER ACCESS: Building and maintaining a website cannot be completed efficiently from a mobile phone or tablet, having access to or owning a desktop (preferred) or laptop with a decent screen size is an absolute must! DOMAINS & EMAIL: You have secured all your domains (.com, .com.au, .au etc), and have a professional email address (not @gmail.com). I recommend Google Domains & Google Workspace! SOCIAL PRESENCE: You have begun setting up your Google business listing, and social media accounts - all with the same URL handle! BRANDING: This includes an up to date, high resolution logo in three layouts - portrait, landscape, circle, plus reversed out versions (all white), at least two brand fonts, and at least three-five branded colours to create your site. Canva-made logos or brands missing any of these key ingredients won't be accepted initially, but referred to my 'Get Brand Clarity Workshop' or to my brand bundles. BRAND PHOTOGRAPHY: It is recommended that you have branded photographs in a high resolution digital format to bring your website to life. If you are not in a spot to host a complete photoshoot, start out with a headshot of yourself! If local to Hervey Bay, we highly recommend Holl Harley! COPYWRITING: You'll want to start mapping out what content you want on your site. Start with the basics: your welcome hook (what you do and who you serve), an about story, what sets you apart, and a description of your services. I will provide you will some copywriting guidance at the beginning of our project. AVAILABILITY: You hold all of the pieces needed to put your site together. It's your vision we're executing so you'll want to be able to devote time to regular meetings, responding to emails, and providing feedback! FINANCIALS: A website is a big investment in your business, but a worthwhile one if you are ready to take the leap! Your website will be your silent seller when you're not around generating additional revenue for years to come.

I can complete basic SEO settings and indexing (titles, descriptions, on-page SEO) to help your business get found on Google and other search engines - but I cannot get you ranking high on Google, this will require hiring an SEO and/or Marketing Expert. We highly recommend Fionna Findley!

Final files provided may or may not include: PDF, PNG and JPG formats. Note: AI, EPS and SVG files are not provided for Graphic Design or Web Design projects - these are only included with Brand Design projects.

Absolutely! We can organise printing for a wide range of products offered by a amazing Australian based printers.

This depends on the project. If we have created templates for you to use in programs such as Adobe Express or Canva, then yes these will be editable and reuseable. However, if we have created them for a single purpose, then these files will not be editable.